US: 866.508.0993 | Outside US: 802.535.3215 |
 
TREMONT COMMUNITY HEALTH CENTER SITE MANAGER Posted Aug 12
Neighborhood Family Practice , Cleveland, OH
 
Tremont Site Manager

1. POSITION SUMMARY:

(OVERALL PURPOSE OF THIS POSITION)

MANAGE THE TREMONT OFFICE TO ENSURE EFFECTIVE AND EFFICIENT FACILITY OPERATIONS AND SERVICES.

SERVES AS A MEMBER OF THE PATIENT CENTERED CARE TEAM

2. ESSENTIAL DUTIES AND RESPONSIBILITIES WHICH MUST BE PERFORMED IN ORDER TO CARRY OUT THE POSITION PURPOSE SUMMARIZED ABOVE:

(THE FOLLOWING DESCRIPTION IS A GENERAL REPRESENTATION OF THE KEY DUTIES AND RESPONSIBILITIES OF THIS POSITION. OTHER DUTIES MAY BE ASSIGNED, AS REQUIRED.)

A. ENSURE THAT THE FLOW OF Front Office OPERATIONS IS RUNNING SMOOTHLY-PHONES ARE BEING ANSWERED IN A TIMELY MANNER AND PATIENTS ARE BEING REGISTERED IN A TIMELY MANNER.

B. ENSURE THAT COMMUNICATION BETWEEN THE FRONT AND THE BACK OCCURS EFFICIENTLY AND APPROPRIATELY.

C. ENSURE THAT COMMUNICATION BETWEEN THE TREMONT OFFICE AND THE OTHER NFP LOCATIONS OCCURS IN A TIMELY AND APPROPRIATE MANNER.

D. TROUBLESHOOT FOR THE DEPARTMENT; ACT AS THE POINT PERSON FOR REPORTING OF SCHEDULING ERRORS AND FIX THEM AS APPROPRIATE.

E. ADDRESS DISCIPLINARY AND/OR PERFORMANCE PROBLEMS ACCORDING TO COMPANY POLICY, CONSULTING WITH THE VICE PRESIDENT OF HEALTH CENTER OPERATIONS AS NEEDED.

F. COACH, DIRECT AND RESOLVE EMPLOYEES' WORK AND/OR PERSONAL PROBLEMS WITH ASSISTANCE OF VICE PRESIDENT OF OPERATIONS.

G. PREPARE THE MONTHLY SCHEDULE FOR THE STAFF ENSURING THAT ADEQUATE COVERAGE IS AVAILABLE TO MEET THE DEPARTMENT'S NEEDS.

H. MONITOR AND PROCESS EMPLOYEE TIME CARDS.

I. MONITOR AND ENSURE THAT DAILY ACTIVITIES ARE COMPLETED BY THE SITE, INCLUDING OPENING AND CLOSING PROCEDURES IN THE FRONT AND THE BACK, AND JOB RESPONSIBILITIES ARE BEING COMPLETED IN ACCORDANCE WITH EACH EMPLOYEE'S POSITION DESCRIPTION.

J. RESPOND TO AND RESOLVE EMPLOYEE RELATIONS' ISSUES EXPRESSED BY TEAM MEMBERS; CREATE AND MAINTAIN A HIGH QUALITY WORK ENVIRONMENT SO TEAM MEMBERS ARE MOTIVATED TO PERFORM AT THEIR HIGHEST LEVEL.

K. COORDINATE THE HIRING AND TRAINING OF NEW EMPLOYEES.

L. WORK WITH THE VICE PRESIDENT OF OPERATIONS TO DETERMINE OPTIMAL OPERATIONAL EFFICIENCIES FOR THE TREMONT OFFICE.

M. WORK AS A TEAM MEMBER TO SUPPORT NFP AS A PATIENT CENTERED MEDICAL HOME (PCMH).

3. QUALIFICATIONS:

A. SPECIFIC KNOWLEDGE, TRAINING OR SKILLS REQUIRED TO PERFORM THE DUTIES OF THIS POSITION. SPECIFIC CONCEPTS, COURSES, TRAINING PROGRAMS OR REQUIRED CERTIFICATIONS:

(TO PERFORM THIS POSITION SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILLS AND ABILITIES REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.)

COMPUTER PROFICIENCY: MICROSOFT OFFICE SUITE, EHR AND EMR AND PRACTICE MANAGEMENT; DATABASE EXPERIENCE PREFERRED.

DEMONSTRATED ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH STAFF, PATIENTS AND THE PUBLIC.

DEMONSTRATED WRITTEN AND ORAL COMMUNICATION SKILLS.

DEMONSTRATED SUPERVISORY SKILLS.

BROAD KNOWLEDGE OF MEDICAL OFFICE OPERATIONS AND BUSINESS EQUIPMENT.

STRONG ORGANIZATIONAL SKILLS WITH ABILITY TO WORK UNDER STRESS AND MEET DEADLINES.

TEAM LEADERSHIP AND MEMBERSHIP SKILLS.

DEMONSTRATED ATTENTION TO DETAIL.

ABILITY TO RELATE WELL TO PEOPLE FROM DIVERSE ETHNIC AND CULTURAL BACKGROUNDS.

ABILITY TO COMMUNICATE IN ENGLISH AND SPANISH, PREFERRED.

WILLINGNESS TO DO OTHER JOB DUTIES THAT MAY BE ASSIGNED.

VALID DRIVER'S LICENSE AND ACTIVE CAR INSURANCE.

B. ESSENTIAL PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

(THE PHYSICAL DEMANDS AND WORK ENVIRONMENT DESCRIBED BELOW ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.)

ABILITY TO SEE, COMMUNICATE, HEAR AND UTILIZE ELECTRONIC COMMUNICATION DEVICES.

OFFICE WORK ENVIRONMENT.

C. PREVIOUS EXPERIENCE THAT IS NECESSARY BACKGROUND TO QUALIFY FOR THIS POSITION:

MODERATE LEVEL OF SUPERVISORY WORK EXPERIENCE IN MEDICAL OFFICE SETTING.

REPORTS TO AND EVALUATED BY: VP, OPERATIONS

Employment Type: Permanent
Work Hours: Full Time

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